Customer Charter

7 Point Customer Charter

All the members of the York Lifestyle Group have agreed to abide by the group’s customer charter because we want our customers to have the best possible experience. Our reputations depend upon our customers.


We will deal with customers in a professional, legal and ethical manner, maintaining the highest levels of customer service and after sales care at all times.


We will always strive to offer you the best products and level of services that match your budget and timescales. We will aim to get things done right first time, but if any problems arise we promise to put things right as quickly as possible.


We will make sure that you understand what service we can provide and that we fully understand your requirements before any agreement is made.


We will keep you informed, in particular if there are any changes to plans.


We will not make unrealistic promises that cannot be kept.


We will provide a courteous, efficient and cheerful response to customer enquiries and contacts.


We will provide you with professional advice and accurate information.